Privacy Policy

1. Identity of the Controller

The controller responsible for your personal information for the purposes of applicable data protection law is:

Quantum Ignitions Ltd
Email: support@fraudsentrycheck.com
Contact page: https://www.fraudsentrycheck.com/contact

If you have questions about this Privacy Policy, our data-handling practices, or a request relating to your personal information, you may contact us using the details above.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

1. the FraudSentry website;
2. the FraudSentry web application;
3. the FraudSentry mobile application and supported mobile features;
4. support communications, help requests, and account administration;
5. related pages such as pricing, legal, support, contact, and account deletion pages;
6. any other Services that link to or reference this Privacy Policy.

This Privacy Policy does not apply to third-party services, websites, app stores, payment providers, device manufacturers, telecom providers, banks, public bodies, or any other third party not controlled by us, even where our Services link to or interact with them.

3. Categories of Personal Information We May Collect

Depending on your relationship with us and the way in which you use the Services, we may collect and process the following categories of personal information.

3.1 Information you provide directly

This may include:

• your name;
• your email address;
• account registration details;
• support requests and support correspondence;
• content, text, links, descriptions, screenshots, or other materials you voluntarily submit for checking or review;
• responses to forms, surveys, waitlist forms, or feedback prompts;
• account deletion requests and related identity-verification information where reasonably required.

3.2 Account, subscription, and service information

This may include:

• account identifiers;
• subscription plan type;
• usage allowances, limits, or credits;
• feature entitlements and gating status;
• billing status;
• cancellation status;
• saved-report preferences;
• retention settings where applicable.

Where payments are processed via third-party providers or app platforms, we generally receive limited billing and subscription status information rather than full payment card data.

3.3 Technical, usage, and device information

This may include:

• IP address;
• browser type and version;
• device type;
• operating system and version;
• app version;
• language and region settings;
• timestamps of service access;
• log files;
• crash data;
• session data;
• diagnostic and performance information;
• basic analytics and product interaction information;
• permission status for supported mobile features.

3.4 Information processed in relation to checks or supported features

Depending on the features you use and the permissions you grant, this may include:

• information you manually submit for a check or review;
• suspicious caller numbers;
• suspicious notifications;
• metadata associated with submitted content;
• information necessary to generate a result, guidance, summary, or supported feature response.

We do not promise that every check or supported feature processes the same categories of data in every case. The exact information processed depends on the product flow, permissions granted, your device, your plan, and the feature used.

3.5 Trusted Circle information

If you use Trusted Circle, we may collect and store information such as:

• the name of the trusted contact you choose to add;
• the contact details you provide for that trusted contact;
• records necessary to maintain the feature setting.

Trusted Circle is a manual-only feature. It is not an automated monitoring service, emergency escalation service, or continuous background notification service.

3.6 Communications and support information

If you contact us, we may process:

• your name and contact information;
• the content of your message;
• any attachments you send;
• support history;
• follow-up notes and resolution records.

3.7 Cookies and similar technologies

We may use cookies, local storage, pixels, tags, software development kit signals, or similar technologies to support security, functionality, analytics, performance monitoring, and service administration. Further detail may be provided in our Cookies Policy.

4. Sources of Personal Information

We may obtain personal information:

1. directly from you;
2. from your device or browser when you use the Services;
3. from third-party authentication, hosting, analytics, support, payment, communications, or app distribution providers;
4. from records generated through your use of the Services;
5. from other lawful sources where necessary for fraud prevention, abuse prevention, security, compliance, or service operation.

5. Purposes of Processing

We may process personal information for the following purposes:

1. to provide, operate, administer, and maintain the Services;
2. to authenticate users and manage accounts;
3. to process checks, reviews, summaries, or guidance requested by users;
4. to enforce usage limits, credit limits, plan restrictions, and feature gating;
5. to save, display, or manage reports where permitted by the user's plan and settings;
6. to provide customer support and respond to enquiries;
7. to monitor service reliability, performance, security, and stability;
8. to investigate, prevent, detect, or address misuse, abuse, unauthorised access, fraud, suspicious activity, or technical incidents;
9. to improve, test, troubleshoot, and develop the Services;
10. to comply with legal obligations and lawful requests;
11. to establish, exercise, or defend legal claims;
12. to enforce our contractual rights, policies, and Terms and Conditions;
13. to send service-related communications, account notices, and transactional messages;
14. where lawful, to send product-related communications you have requested or consented to receive.

6. Lawful Bases for Processing

Where data protection law requires us to identify a lawful basis for processing, we may rely on one or more of the following:

1. Performance of a contract: where processing is necessary to provide the Services you request, manage your account, or perform our contractual obligations.
2. Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, including operating and improving the Services, securing the Services, preventing abuse, protecting users, and administering our business, except where those interests are overridden by your rights.
3. Legal obligation: where processing is necessary for compliance with applicable law, regulation, lawful request, court order, or regulatory obligation.
4. Consent: where we rely on your consent, such as for certain optional communications or device-level permissions. Where consent is the basis, you may withdraw it, subject to lawful limitations and technical realities.
5. Vital interests or other lawful bases where recognised by applicable law and genuinely necessary.

7. How FraudSentry Works and Processing Limitations

FraudSentry provides decision-support functionality only. It may use product logic, deterministic rules, scoring methods, summaries, or assisted guidance to help present safety-related information to the user.

Results, summaries, guidance, alerts, or check outputs may be incomplete, inaccurate, delayed, unavailable, misleading, or unsuitable for your situation. They are not guarantees, not professional advice, and not official determinations. You must independently verify important claims, contact details, instructions, requests, links, and payment demands through official or otherwise trusted channels before taking action.

Where assisted summaries or similar features are available, they are supplementary and may depend on plan level, settings, environment configuration, or product state.

8. Platform and Feature Differences

The Services may differ between the website, web application, and supported mobile application environments.

Some features may:

• only be available on supported Android devices;
• require specific permissions;
• depend on app or device configuration;
• depend on whether FraudSentry has been selected as the active caller ID and spam app;
• depend on subscription plan;
• vary by country, region, app-store policies, or technical environment;
• be unavailable, degraded, or removed at any time.

You should not assume that a feature described generally is universally available in every environment.

9. Safe Call Shield and Related Supported Features

Where available, Safe Call Shield and similar caller-related supported features may require:

• a supported Android device;
• required permissions being granted and maintained;
• an eligible plan;
• system and device compatibility;
• FraudSentry being selected as the active caller ID and spam app;
• the continued availability of third-party or operating-system-supported behaviour.

Even where such requirements are met, FraudSentry does not guarantee that all suspicious, fraudulent, spoofed, or unwanted calls will be detected, labelled, surfaced, interrupted, or prevented.

10. Trusted Circle

Trusted Circle is designed as a manual user-controlled feature only. It is not an automatic alerting service, automatic emergency-contact notification system, guardian-monitoring system, or continuous monitoring service.

FraudSentry does not guarantee that a trusted contact will receive, read, or act upon any information shared through that feature.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including for service provision, security, fraud prevention, legal compliance, dispute handling, records management, and enforcement of our agreements.

Retention periods may vary depending on:

• the category of data;
• the plan used;
• whether data was submitted for a one-time or saved interaction;
• whether an account remains active;
• technical, legal, accounting, or security requirements;
• whether a deletion request is received.

At the time of writing, saved report retention may differ by plan, including:

• Free: generally no saved report retention;
• Pro: retention of saved reports for up to 7 days;
• Max: retention of saved reports for up to 30 days.

These periods describe product behaviour and are not an absolute promise that every related technical record will be deleted instantly at expiry. Certain logs, backups, security records, billing records, and legally required records may be retained for longer where appropriate.

12. Private Mode

Where Private Mode is offered, it is intended to reduce or limit saved account history for relevant eligible activity. Private Mode does not promise complete anonymity, complete suppression of all technical logging, invisibility to service providers, or immediate deletion of all system-level records.

We may still process and retain limited information where necessary for security, abuse prevention, legal compliance, diagnostics, billing, service integrity, or lawful retention purposes.

13. Rewarded Ads and App-Specific Access Flows

If the Android application offers rewarded-ad-based access to additional free checks or similar benefits, those flows may depend on:

• the availability of ads;
• the availability and operation of third-party ad services;
• successful completion of the required reward flow;
• app store or platform policy;
• abuse-prevention or anti-fraud controls;
• current product rules.

No reward is guaranteed unless the relevant conditions are met. Reward availability may vary and may be changed, suspended, restricted, or withdrawn.

14. Disclosure of Personal Information

We do not sell personal information in the ordinary sense of selling personal data for money.

We may disclose personal information to:

1. service providers and processors who assist with hosting, infrastructure, analytics, diagnostics, communications, support, authentication, subscriptions, billing, fraud prevention, or similar operational needs;
2. professional advisers such as lawyers, accountants, insurers, and auditors where reasonably necessary;
3. law enforcement, regulators, courts, governmental authorities, or other third parties where required by law, valid legal process, or to protect legal rights, safety, or security;
4. counterparties involved in a corporate transaction such as merger, financing, acquisition, restructuring, or sale of assets, subject to appropriate safeguards where applicable;
5. other parties where you direct us to share information or where you otherwise consent.

We may also use and disclose aggregated, anonymised, or de-identified information where lawful.

15. International Transfers

Your personal information may be processed in the United Kingdom or in other jurisdictions where we or our service providers operate.

Where personal information is transferred internationally, we take steps intended to ensure that such transfers are carried out in accordance with applicable law, including the use of recognised safeguards where required.

16. Data Security

We implement reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based service, database, network, or system can be guaranteed to be completely secure. Accordingly, we do not warrant or guarantee the absolute security of personal information.

Users are responsible for maintaining the confidentiality of their account credentials, using strong passwords, and maintaining appropriate device and account security.

17. Data Requests, Rights, and Deletion

Depending on your location and the law that applies to you, you may have certain rights in relation to your personal information, which may include rights of access, correction, deletion, restriction, objection, withdrawal of consent, portability, or complaint to a supervisory authority.

These rights are not absolute and may be limited by law.

If you wish to make a request relating to your personal information, please contact us at:

support@fraudsentrycheck.com
or via https://www.fraudsentrycheck.com/contact

If you wish to request account deletion, please use the process described at:

https://www.fraudsentrycheck.com/account-deletion

We may request additional information to verify identity before acting on certain requests. We may also retain information where reasonably necessary for legal compliance, fraud prevention, security, billing, dispute resolution, records management, or enforcement purposes.

18. Third-Party Links and Public Sources

The Services may link to third-party websites, public bodies, official alerts, reporting services, app stores, payment platforms, or other resources not operated by us. We are not responsible for the content, availability, security, or privacy practices of such third parties.

Unless explicitly stated otherwise, FraudSentry is independent and is not affiliated with, endorsed by, or acting on behalf of any governmental authority, law-enforcement body, public agency, bank, telecom operator, or other third party.

19. Children

The Services are not directed primarily to children. We do not knowingly collect personal information from children in circumstances where parental consent or another lawful basis would be required, unless legally permitted. If you believe a child has provided us with personal information inappropriately, please contact us.

20. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Your continued use of the Services after an updated version becomes effective may be treated as acceptance to the extent permitted by law.