WhatsApp impersonation scam (“Hi Mum/Dad, new number”)
This scam pretends to be someone you love. It often asks for money, gift cards, or “urgent help.” Paste the message into FraudSentry to get a structured risk result and next steps. Web and Android app features can differ by plan, platform, and permissions.
Tip: Do not paste passwords, OTP codes, or full card/bank numbers.
Example message (Example)
“Hi Mum, my phone broke. This is my new number. Can you send money urgently?”
Red flags
- “New number” + urgent request
- Pressure to act fast (or keep it secret)
- Request for money, gift cards, or bank transfer
- Refuses a phone call / video call
- Emotional manipulation (“I'm stuck”, “I'm embarrassed”)
What to do now
- Don't send money from a message alone.
- Verify using a known number (call the old number) or video call.
- Ask a question only the real person would know.
- If you sent money, contact your bank immediately and report it.
Official UK reporting links
FraudSentry is independent and is not affiliated with or endorsed by these organisations.
- Report guidance: https://www.gov.uk/report-suspicious-emails-websites-phishing
- Report fraud/cyber crime (England, Wales, Northern Ireland): https://reportfraud.police.uk
If the impersonation claims to be HMRC (or uses HMRC branding), HMRC also provides reporting routes: https://www.gov.uk/report-suspicious-emails-websites-phishing/report-scam-HMRC-messages-calls-social-media
FAQ
Why do scammers use WhatsApp?
It feels personal and urgent, and people respond quickly.
Should I reply to test them?
It's safer to verify outside the chat (call a known number) rather than continuing the conversation.
Check your message now
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Disclaimer
FraudSentry helps people check, review, and take safer next steps. It does not guarantee detection, prevention, or recovery. Always verify through official channels.